1.1

Welcome to the Carrefour Platform, operated by Carrefour Global Limited and its affiliates (collectively referred to as “Carrefour”, “we”, “us”, or “our”).

Carrefour takes its responsibilities under applicable privacy laws and regulations (“Privacy Laws”) seriously and is committed to protecting the privacy of all users of our website and mobile application (the “Platform”).

The Platform and the services we provide (collectively, the “Services”) are available to registered users, including both buyers and sellers (“Users”, “you”, or “your”).

We recognize the importance of your personal data and are committed to managing, protecting, and processing it responsibly. This Privacy Policy explains how we collect, use, disclose, and process your personal data.

1.2 Definition of Personal Data

“Personal Data” refers to any information about an individual that can identify them, either directly or indirectly.
Examples include:

• Name
• Identification number
• Contact details

1.3 Consent

By using our Services, registering an account, or accessing our Platform, you agree to this Privacy Policy and consent to the collection and use of your personal data as described.

If you do not agree, please do not use our Services.

Carrefour may update this policy at any time. Continued use of the Platform means you accept those changes.

1.4

This Policy works together with other agreements and notices related to your data and does not override them unless clearly stated.

1.5

This Policy applies to all Users (buyers and sellers), unless otherwise specified.

2. WHEN DO WE COLLECT PERSONAL DATA?

We may collect your data when you:

• Register or use our Platform
• Submit forms (online or offline)
• Enter agreements or provide documents
• Contact us (calls, emails, social media, etc.)
• Use our app or website (including cookies)
• Grant device permissions
• Link social media accounts
• Make transactions
• Submit feedback or complaints
• Join promotions or contests
• Provide information for any reason

3. WHAT PERSONAL DATA DO WE COLLECT?

3.1 Types of Data

We may collect:

• Name
• Email address
• Date of birth
• Address (billing/delivery)
• Bank/payment details
• Phone number
• Gender
• Device information
• Network/activity data
• Photos, audio, or videos
• Government ID (for verification/KYC)
• Marketing preferences
• Transaction & usage data
• Location data
• Any other information provided during use

3.2 Accuracy

You must provide accurate information and update us if anything changes. We may request verification documents.

3.3 Social Media

If you connect your Carrefour account with social media, we may access shared data based on that platform’s policy.

3.4 Opt-Out

You may withdraw consent anytime, but this may limit your use of Services.

4. COLLECTION OF OTHER DATA

4.1 Technical Data

When you use our Platform, we may collect:

• IP address
• Device type & OS
• Browser type
• Pages visited
• Time spent
• Cookies

4.2 Location Data

We may collect your location using GPS/Wi-Fi for better services. You can disable this in device settings.

4.3 Usage Tracking

We may track content viewed, ads interacted with, and app usage behavior.

5. COOKIES

5.1

We use cookies to:

• Improve services
• Personalize content
• Track user behavior
• Show relevant ads

5.2

You can disable cookies in your browser, but some features may not work properly.

6. HOW WE USE YOUR DATA

We use your data to:

• Process transactions
• Manage your account
• Provide services
• Verify identity (KYC)
• Improve user experience
• Customer support
• Send notifications & updates
• Marketing & promotions
• Legal compliance
• Prevent fraud
• Conduct research & analytics
• Business operations & audits

6.2 Legal Disclosure

We may disclose your data if required by law or to:

• Comply with legal requests
• Protect users and company
• Prevent fraud or abuse

6.3

Additional purposes may apply depending on the situation, and we will inform you when needed.

7. DATA PROTECTION & RETENTION

7.1 Security

We use secure systems and limited access to protect your data, but no system is 100% secure.

7.2 Retention

We keep your data only as long as necessary for:

• Business purposes
• Legal requirements

After that, data will be deleted or anonymized.